Shipping & Return Policy

Shipping Policy

• Available Regions: We offer free international shipping to available destinations via EMS (Japan Post) or another trackable international shipping service.
• No Shipping to Japan: Currently, we only offer international shipping. We do not ship to addresses within Japan.
• Processing Time: Items will be shipped within 5-7 business days after payment is confirmed.
• Customs and Import Taxes: Buyers are responsible for any customs and import taxes that may apply. We are not responsible for delays due to customs.

Available Destinations

We currently ship to the following countries and regions:

United States, United Kingdom, Netherlands, Australia, Austria, Canada, Singapore, Switzerland, Sweden, Spain, Thailand, Czech Republic, Denmark, Germany, New Zealand, Norway, Finland, France, Belgium, Poland, Portugal, Malaysia, Taiwan, South Korea, and Hong Kong SAR.

Shipping availability may change depending on international postal conditions. Before payment is arranged, we will confirm whether shipping to your country or region is currently available.

Order Cancellations

• Cancellation Window: We accept cancellations within 24 hours of purchase. Once the shipping process has begun, we cannot accept cancellations.

Return Policy

• All Sales Final: Due to the nature of handmade, one-of-a-kind art pieces, we do not accept returns or exchanges for "change of mind."
• Damaged Items: If your item arrives damaged during transit, please contact us via the Contact Form within 3 days of delivery with photos of the damaged item and packaging.
• Initial Defects: In the event of a functional defect (e.g., LED unit failure), please contact us within 7 days of delivery.