FAQ (Frequently Asked Questions)

Orders & Cancellations

Q: Can I cancel my order?
A: We accept cancellations within 24 hours of purchase. Once the shipping process has begun, we cannot accept cancellations.

Q: What is your return or warranty policy?
A: All sales are final. However, we offer an initial warranty for Shipping Damage (within 3 days of delivery) and Initial Defects (within 7 days of delivery). Please refer to our Shipping & Return Policy for more details.
Q: Do you offer repair services?
A: Due to the risks and high costs of international shipping, we do not accept items for physical repair. For any technical issues, please contact us for advice or guidance.

Q: How much is the shipping fee?
A: We offer free shipping to available destinations. Each piece is shipped with a tracking number.
Q: Do you ship to my country or region?
A: Please refer to our Shipping & Return Policy for the current list of available destinations. Shipping availability will be confirmed before payment is arranged.
Q: Will I have to pay customs duties?
A: Yes. While shipping is free, international buyers are responsible for any customs duties or import taxes required by their country's laws.